Or not, as it turns out. Their customer services are on a par with T-Mobile’s, and that’s saying a hell of a lot. I am too angry to write about what’s going on (it’s actually a small issue monetarily, but not small in terms of the principle involved) but I have emailed Trading standards about it, so I’m hoping for some consumer action power. In case I can get released from my contract, anyone who’s had customer service dealings with Vodafone, O2 or Orange want to offer some opinions on how they do? Are they all evil, or are any of them even vaguely functional?
Oh, and I didn’t get paid this month (they did eventually come through with emergency pay) and I won’t be getting paid next month either (thank heaven my next AHRC grant payment should be in by then) because SHU changed the system for our pay AND DIDN’T TELL ANYONE.